FAQ

1. How soon will my order ship?

Orders received before 12 noon will be shipped from Jersey the same day. However, an island location does mean that sometimes planes can’t leave and there may be a delay in delivery.

2. What are your return policies?

Returns and exchanges can be made within 30 days – please see our policies page for further information.

3. I live in Jersey, can I pick up my items from the studio?

Sure! If we have an item on the website, then we have it in stock. Give us a call to arrange a time to pick up your goods, and visit us at the studio.

4. Can you order a different colourway in your yarns if I can’t see it on the site?

When possible, we will gladly order another colour for you. However as most of our yarn is sourced from independent dyers in the USA, this may take a couple of weeks, and we will charge postage. Please send us a message through the contact page and we’ll let you know whether it is possible. All special orders must be pre-paid.

 

If your question is not answered here, please feel free to contact us via our Contacts page. We will respond as soon as we can!