Terms and Conditions

1: Product descriptions

All the information on our website is accurate to the best of our knowledge. However, we supply artisan product and we cannot guarantee that all product descriptions are current and error free.  We will correct errors as soon as they are brought to our attention. Colour names and swatches are for your convenience only and, as there are variations in the way computer screens display colours, the colour that you see may not match the actual colour of the yarn.  If you are really unhappy with your yarn, you may return it (see below) but we do not accept returns of any items that are discontinued or on sale.

2: Our delivery service

We use Jersey Post for our deliveries and, provided the goods are in stock, we will despatch your order within 2 days. However, being based on an island, we do sometimes experience inclement weather.  If for some reason we cannot despatch within 2 days, we will e-mail you.

3: Payment security

We use PayPal to ensure security for you and we abide by PayPal’s terms and conditions. You may pay by cheque or bank transfer if you prefer. Your order is accepted once payment is received and will be despatched when payment is cleared.  You will receive a confirmation of your order by email.

4: Tax

The prices on our website are inclusive of VAT.  VAT is also included in the cost of postage.  In the case of orders made by customers resident outside the United Kingdom, VAT will be removed from the cost of goods.

5: Goods that are out of stock

If we do not have enough stock to complete your order, we will email or phone you to advise. You may wish to have your items back-ordered at that point, take part delivery or cancel the order.  Please note that it can take up to six weeks to re-stock from some of our US suppliers.

6: Cancellation or returns

If you wish to cancel your order any time before we despatch it, please contact us by telephone or e-mail.

After despatch, if you are unhappy with your order, you must contact us in writing (email is fine) within seven days.  If you are returning goods they must be unopened and in a re-saleable condition and you must include a copy of the original receipt, your name, e-mail address, phone number and delivery address.

All goods should be sent signed for delivery and insured for the full value of the contents.

The address for returns is:

Fig Tree Yarns,
Le Picachon,
St Saviour,
Jersey JE2 7SB

Telephone: 01534 732374

e-mail: info@figtreeyarns.je

Please note we cannot refund the VAT on the goods or the original shipping cost and you will be responsible for the cost of returning the goods.
We will do a PayPal refund (minus postage and VAT) which will show up in your PayPal account.

7: Cancellation by us

We reserve the right to cancel the contract between us if we have insufficient stock to deliver the goods you have ordered or we cannot deliver to your area.
If we do cancel your order, we will notify you by email and will re-credit to your PayPal account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

8: Privacy Policy

We will never pass on any of your details to a third party and will contact you only in relation to the specific purchase that you are making. If you choose to subscribe to our news e-mails you will receive periodic e-mails about new products and special offers.  You may unsubscribe to these at any time.

9: Governing Law and Jurisdiction

These term and conditions shall be governed by and construed in accordance with the laws of Jersey and both parties agree to this in relation to any claim, dispute or difference which may arise on any transaction with Fig Tree Yarns.

10: Definitions

In these terms and conditions the following words shall have the meanings given in this section:“Contract” means either (a) the set of web pages completed by the customer, which provide details of goods required, customer delivery address, payment card details, etc, and which incorporate the terms and conditions set out herein, and is concluded by us despatching the goods to you, or (b) if the order is taken on the telephone, the contract is concluded by us despatching the goods to you.“’Goods” means any goods and/or material supplied by us to you and available for sale on this website or from our Jersey studio and store.

“Fig Tree Yarns” means Imogen S Nicholls trading as Fig Tree Yarns from the address: Le Picachon, Les Varines, St Saviour, Jersey JE2 7SB.

“’Rights” means all copyright, design rights (whether registered or unregistered), patents, rights in trade marks (whether registered or unregistered), database rights or other intellectual property rights in this website and the goods, for the full term of those rights, worldwide.

“You” means the person, firm or company placing the order in the terms set out herein.

11: Postage Rates:

United Kingdom (including Channel Islands & IOM).

£3.50

Europe:

£5

Rest of World

£7  – weight up to 300g.

Notice will be given of any changes in these rates, for example, as a result of price increases by Jersey Post

Please note that for large, heavy orders, we reserve the right to charge higher rates the basic charges above. These will be agreed with you by e-mail before despatch.

12: Use of Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

We use 2 group of cookies: Google Analytics cookies, Woocommerce cookies.

Google Analytics Cookies

The 4 Google Analytics cookies provide us with data about visitor usage patterns on our site. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they’re using it. This helps us to improve the way our website works, for example by making sure users are finding what they need easily. The visitor remains anonymous.

Woocommerce Cookies

The 2 Woocommerce cookies allow the online shop to function correctly.

COOKIE SET BY COOKIE NAME PURPOSE EXPIRES
Google Analytics _utma
_utmb
_utmc
_utmz
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. 2 years, 30mins, when you close your browser, 6months respectively
Woocommerce woocommerce_items_in_cart, PHPSESSID_ These cookies are used by the online shop to allow it to function correctly. both expire when you close your browser

For more information about cookies, please see www.allaboutcookies.org/