Orders & Your Parcels
Please note that there will be reduced parcel posting between 24th December 2021 – 8th January 2022, as our staff take a well-earned rest with their families. Please allow extra time for orders to arrive when purchased during this timeframe.
We ship orders worldwide and locally through Jersey Post. Since we are based on an island, our parcels have to take one extra step of passing through UK customs before they are sent onward to your front door. This means that customers should expect an extra working day or two for delivery compared to mainland UK-based shops.
As always, once we drop off our parcels at our Jersey Post office we are no longer in control for the speed of delivery of goods to you. Orders to UK customers are posted at first class standard rate – if you would like to request tracking, please email us or add a note to your order and we will arrange the additional postage fee directly with you. For international orders, please refer to your tracking information to check the progress of your parcel.
Recommended last order dates for delivery in time for Christmas can be found in the next page section.
The combination of Covid-19, changes in regulations due to Brexit, and the increase of parcels in the postal network in the weeks leading up to Christmas means that there unfortunately may be some delays in shipping. In addition, some customers from countries such as Germany may experience longer waiting times for their parcels due to customs backlogs.
We always do everything we can to provide as much information as possible, but please allow for possible longer posting time which is completely out of our control. If you have any questions about deliveries or your parcel, contact us at [email protected] and we’ll be happy to help.
Like so many other small businesses, we always appreciate our loyal customers who shop small, and we recommend to always order early.
Thank you for your patience.
Recommended Last Orders for Christmas
Below are our recommended last order dates* by destination, as detailed by the Jersey Post Office:
|Destination||Recommended Last Order Date|
|Jersey||Tuesday 21st December|
|UK, Isle of Man & other Channel Islands||Monday 13th December|
|Europe||Friday 26th November|
|Rest of World||Friday 19th November|
We will continue to post parcels after these dates subject to staff availability, so please continue to order throughout December for parcels to arrive in the New Year. These artisan yarns aren’t just for Christmas!
* Last order dates are provided at one working day prior to Jersey Post’s last delivery date, to give us enough time to parcel and send final Christmas orders. Please use these dates as a rough guide as we cannot guarantee delivery in time for Christmas in the event of sudden unforeseen delays. When in doubt, please order early!
Our Jersey Studio
Our Jersey studio days on Fridays are currently closed, but we are open to visitors by appointment. Please email Imogen at [email protected] to arrange your visit to ‘squish’ the yarns in person!
Appointment visits are subject to availability, as the studio shares premises with another local small business. Please note that should Covid-19 restrictions be enforced by local government, we retain the right to cancel appointments.
Jersey customers shopping online can select ‘Local Pickup’ at checkout for free kerbside pickup, (make sure to select Jersey as your ‘country’ to see this option). Please email us ([email protected]) to arrange your contact-free pickup at your convenience.