Our Jersey studio days on Fridays are currently closed until the end of the government imposed lockdown on the island. Please find details of the Jersey lockdown on our government’s website here.
Orders & Your Parcels
We are still shipping yarn worldwide and locally. The Post Office remains open, but we are limiting post office visits to one or two times a week maximum in practice with social distancing.
We will be grouping parcels together to allow for less frequent trips outside, so please expect delays for the arrival of your parcel. We understand that UK postal services have been experiencing up to fortnight-long delays due to the current serious Covid-19 situation, so please be patient with us and postal staff for your parcel arrival.
As always, once we drop off parcels at our Jersey Post Office we are no longer in control for the speed of delivery of goods to you. Parcels have to go through customs before going on to the rest of the world, so can take longer to ship than from the mainland UK. For international orders, please refer to your tracking information to check the progress of your parcel.
If you have any questions about deliveries or your parcel, contact us at email@example.com and we’ll be happy to help.
We are doing our best to remain efficient yet safe and responsible in a totally unique situation, as we’re sure you all are, so thank you for your ongoing support and understanding!
We have increased our hygiene and cleaning precautions when packaging your orders, and are working from home to limit our exposure to the public as per the government ‘Stay Home’ guidelines.
Jersey customers can select ‘Local Pickup’ at checkout for free kerbside pickup, (make sure to select Jersey as your ‘country’ to see this option). Please email us (firstname.lastname@example.org) to arrange your contact-free pickup at your convenience.