Orders & Your Parcels
UPDATE | 5th JANUARY 2021: Royal Mail has resumed deliveries to Europe, though are still experiencing delays across the world. Some countries such as Greece are ‘on suspension’ with recommendations to not send parcels to these places due to Covid-19 related security measures. Please find their updates and list of suspended countries here.
Parcels heading to European countries such as Germany may be stuck in customs for longer than usual due to a postal backlog. Please keep an eye on your tracking information, and these will hopefully be released to you soon. Thank you for your patience.
We are still shipping worldwide and locally. The Post Office remains open, but we are limiting post office visits instead of daily visits in practice with social distancing.
We will be grouping parcels together to allow for less frequent trips outside, so please expect delays for the arrival of your parcel. We understand that worldwide postal services have been experiencing up to fortnight-long delays due to the current ongoing Covid-19 situation, so please be patient with us and postal staff for your parcel arrival.
As always, once we drop off parcels at our Jersey Post Office we are no longer in control for the speed of delivery of goods to you. Parcels have to go through customs before going on to the rest of the world, so can take longer to ship than from the mainland UK. For international orders, please refer to your tracking information to check the progress of your parcel.
Like so many other small businesses, we have been experiencing greater delays in some areas of the world as there are less mail planes travelling from the UK. We have also had some customers have longer waiting times from their parcels being stuck at customs with a backlog of mail at this time. We always do everything we can to provide as much information as possible, but please allow for longer posting time which is completely out of our control.
If you have any questions about deliveries or your parcel, contact us at [email protected] and we’ll be happy to help.
We are doing our best to remain efficient yet safe and responsible in a totally unique situation, as we’re sure you all are, so thank you for your ongoing support and understanding!
Our Jersey Studio
Our Jersey studio days on Fridays are currently closed. You can find details of the Covid-19 guidelines and advice on our local government’s website here.
We will be opening our studio to visits by appointment only for Jersey residents in the New Year, if it is safe for us to do so.
We sincerly apologise for any disappointments over delayed parcels and any yarns that arrive after Christmas Day. As explained above, this is unfortunately out of our control and we are doing everything in our power to track down delayed yarn deliveries.
Please be reassured that your yarns should arrive soon after Christmas Day if you have not yet received your items. Contact us at [email protected] if you have any questions or concerns.
We have increased our hygiene and cleaning precautions when packaging your orders, and are working from home to limit our exposure to the public as per the government ‘Stay Home’ guidelines.
Jersey customers can select ‘Local Pickup’ at checkout for free kerbside pickup, (make sure to select Jersey as your ‘country’ to see this option). Please email us ([email protected]) to arrange your contact-free pickup at your convenience.