FAQs

Frequently Asked Questions

How soon will my order ship?

Orders received will be shipped from Jersey the next working day. However, an island location does mean that sometimes planes can’t leave and there may be a delay in delivery.

Please see our Covid-19 Notice for temporary changes and updates to our delivery service.

Can you order a different colourway in your yarns if I can’t see it on the site?

When possible, we will gladly order another colour for you. However as most of our yarn is sourced from independent dyers in the USA, this may take a couple of weeks, and we will charge postage.

Please send us a message through the contact page and we’ll let you know whether it is possible. All special orders must be pre-paid.

I live in Jersey, can I pick up my items from the studio?

Sure! Give us a call on 01534 720830 to arrange a time to pick up your goods, and visit us at the studio.

Or you can email us at [email protected] to arrange a pick up time.

What are your return policies?

Returns and exchanges can be made within 30 days for items that are in their original condition – please see our Terms & Conditions page for further information.

Payment Questions

Do you ship worldwide ?

Yes, we ship anywhere that has a postal service!

Since we are based on a Channel Island, our parcels must pass through UK customs before they go on to the rest of the world. This can mean parcels take a couple days longer than UK mainland deliveries. Please see our T&Cs for full details.

Do you have coupon codes?

All new newsletter sign-ups will receive 10% off their first order with us. Please check your inbox for this once you have confirmed your subscription.

You can enter your coupon code at checkout.

Do you offer gift-vouchers ?

Not yet, but we plan to have these soon!

How can I request a refund ?

Please send us an email detailing your refund request to [email protected] including your order number.

Yarn Questions

A colourway I want is out of stock. When will it be back?

We don’t always restock all colourways for each yarn, but we do our best to keep good stock of our best-sellers.

We always update our Instagram page when restocks are on their way, so please follow us for updates.

There is an option on all out of stock yarns to be notified by email when a colourway is back in stock.

If you’re after a particular colourway, please contact us and we’ll see what we can do!

Can you help me substitute a yarn?

To substitute a yarn for a pattern, take a look at the gauge and the needle size. You can usually choose a yarn of the same weight.

Please feel free to email Imogen to help you choose your substitution at [email protected]

You can compare yarn weights on Ravelry, or comparison sites like Yarn Sub to help you pick your match!

Why doesn't my yarn look exactly like the photo online?

Differences in colour settings on device screens differ, so the hue of photographs can differ from the real skeins.

Most of the yarns we stock are artisan, created with hand-dyeing techniques, which means saturations of colour naturally can differ from skein to skein, batch to batch.

Wherever you can, please purchase enough yarn for your whole project and we will do our best to match all skeins in your order.

If you have any colourway concerns or have a specific hue in mind, please contact us and we can send you photos of our current selection of skeins.

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